Return Portal: Access our return portal here. To initiate a return, provide your Order Number and either your Shipping Zip Code, Email, or Phone.

General Conditions

Eligibility: To be eligible for a return (including exchanges), items must be in the exact same condition that you received them, unworn or unused, with tags, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

Receiving Your Items: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and take appropriate steps.

Standard Return Policy for Direct Purchases

Return Window: All purchases, which meet the eligibility requirements above and are not “non-returnable items” as listed below, made directly through our website are eligible for a return within 14 days from the date of delivery.

Non-returnable Items: Any items, which we deem in our sole discretion to be  custom orders and special orders are not eligible for return under any circumstances. 

Faulty Goods: Items that are received damaged or exhibit a manufacturing fault within six months of purchase are considered defective. We will replace or repair defective items where possible. If neither option is feasible, we will provide a full refund for a verified defective item. Please note that items altered or subjected  to normal wear and tear are not deemed defective. We reserve the right to inspect any item you claim to be faulty, and determine if it does in fact meet the definition of faulty in our sole discretion. 

Exchanges: We offer exchanges for different sizes and styles of the same price, but all exchanges must meet the eligibility criteria above and be exchanged within the return window included herein. Exchanges can be initiated through our return portal.

Return Shipping: Returns are free of charge. While most return labels can be acquired through our returns portal, certain items may require you to contact our customer support for a return label.

Unique Return Conditions:

• Shoes: Please try on shoes on a carpeted surface. Shoes returned without the original box or with marked soles may be subject to a restocking fee or may not be accepted for return.
• Packaging: Ensure all items are returned with their original designer packaging. Items missing original packaging may incur a restocking fee or may cause the item not to be accepted as a return.

Refunds and Exchanges Processing Time:

• Refunds: As soon as the items are scanned in by the carrier, the refund process begins. If the received items by the designer do not match the returned items or don't pass inspection, our customer service will address the issue, including charging for any discrepancies.
• Exchanges: Replacement items are dispatched promptly. Should the original item not be returned within the 14-day window or fail the designer's inspection, we may charge your original payment method for the replacement's cost.
  
  

Additional Information

Customer Support for Returns: If your return requires a label through our customer support, we will provide same-day response for requests made by 2 pm on a business day. For later requests, a response will be provided by the next business day. For any return queries, reach out to support@in-seam.com.

Repeated Returns: We monitor the number of returns made by customers. Unusual or abusive patterns or returns (including exchanges), may result in a refusal of future orders at our sole discretion.

Refund Processing Time: We do not have control over the processing time for returns. After a refund has been approved, it might take some time for your bank or credit card company to process it and post it to your account.

International Orders: For international orders, shipping costs, and any import taxes and duties paid are non-refundable.

Thank you for choosing In-Seam. We are committed to ensuring a seamless luxury shopping experience. For any further queries or assistance, do not hesitate to contact our dedicated customer support team.

General Conditions

Eligibility: To be eligible for a return (including exchanges), items must be in the exact same condition that you received them, unworn or unused, with tags, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

Receiving Your Items: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and take appropriate steps.

Standard Return Policy for Direct Purchases

Return Window: All purchases, which meet the eligibility requirements above and are not “non-returnable items” as listed below, made directly through our website are eligible for a return within 14 days from the date of delivery.

Non-returnable Items: Any items, which we deem in our sole discretion to be  custom orders and special orders are not eligible for return under any circumstances. 

Faulty Goods: Items that are received damaged or exhibit a manufacturing fault within six months of purchase are considered defective. We will replace or repair defective items where possible. If neither option is feasible, we will provide a full refund for a verified defective item. Please note that items altered or subjected  to normal wear and tear are not deemed defective. We reserve the right to inspect any item you claim to be faulty, and determine if it does in fact meet the definition of faulty in our sole discretion. 

Exchanges: We offer exchanges for different sizes and styles of the same price, but all exchanges must meet the eligibility criteria above and be exchanged within the return window included herein. Exchanges can be initiated through our return portal.

Return Shipping: Returns are free of charge. While most return labels can be acquired through our returns portal, certain items may require you to contact our customer support for a return label.

Unique Return Conditions:

• Shoes: Please try on shoes on a carpeted surface. Shoes returned without the original box or with marked soles may be subject to a restocking fee or may not be accepted for return.
• Packaging: Ensure all items are returned with their original designer packaging. Items missing original packaging may incur a restocking fee or may cause the item not to be accepted as a return.

Refunds and Exchanges Processing Time:

• Refunds: As soon as the items are scanned in by the carrier, the refund process begins. If the received items by the designer do not match the returned items or don't pass inspection, our customer service will address the issue, including charging for any discrepancies.
• Exchanges: Replacement items are dispatched promptly. Should the original item not be returned within the 14-day window or fail the designer's inspection, we may charge your original payment method for the replacement's cost.
  
  

Additional Information

Return Portal: Access our return portal at https://returns.in-seam.com/. To initiate a return, provide your Order Number and either your Shipping Zip Code, Email, or Phone.

Customer Support for Returns: If your return requires a label through our customer support, we will provide same-day response for requests made by 2 pm on a business day. For later requests, a response will be provided by the next business day. For any return queries, reach out to support@in-seam.com.

Repeated Returns: We monitor the number of returns made by customers. Unusual or abusive patterns or returns (including exchanges), may result in a refusal of future orders at our sole discretion.

Refund Processing Time: We do not have control over the processing time for returns. After a refund has been approved, it might take some time for your bank or credit card company to process it and post it to your account.

International Orders: For international orders, shipping costs, and any import taxes and duties paid are non-refundable.

Thank you for choosing In-Seam. We are committed to ensuring a seamless luxury shopping experience. For any further queries or assistance, do not hesitate to contact our dedicated customer support team.

Review Order Policy for Connector Purchases

For our Connectors who place Review Orders:

Return Window:

• You have 5 days upon receipt of the items to decide on your purchases. By 5 pm, in your time zone, on the fifth day after receiving the goods, please communicate with your stylist regarding your intentions to purchase or return. If you do not communicate an intent to return by this time, you will have deemed to intend to purchase the item.
• Some items, upon In-Seam team review and approval, are eligible for return within 14 days from the order date.
• Please note that all items confirmed and purchased during the consignment period from Dover Street Market are final.

Unique Offerings:

• We provide free express shipping and free returns, allowing a 5-day decision period for you to try on items at home.
• If you need more time, we offer a review period extension for $75, which will be applied on the 7th day after delivery.

Exchanges:

• For size exchanges, coordinate with your stylist or contact support@in-seam.com. Once the return is approved, a new order for the desired item will be dispatched.

Pre-orders & Special Orders:

• These are pre-paid and FINAL SALE upon placement of an order. However, a designer may accommodate size exchanges or returns upon request. Contact support@in-seam.com or your stylist for exceptions.

Last Updated: October 19, 2023

Introduction

In-Seam (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy (“Policy”) describes the types of information we may collect from you or that you may provide when you visit the website www.in-seam.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to the information we collect:

• On this Website.
• In e-mail, text, and other electronic exchanges between you and this Website.
• In e-mail, text, and other electronic exchanges between you and any representative of In-Seam.
• To Opt-out of text messaging, reply STOP on your messaging device.

This policy does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by the Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including the designers represented on this Website), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your only choice is to refrain from using our Website. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be your acceptance of those changes, so please check the Policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to, or on, the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, or on or through any of its features/functionality, make any purchases through the Website, use any of the interactive or public comment features that may be available on this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, or any screen name or user name you may use.

If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@in-seam.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as your name, postal address, e-mail address, telephone number, date of birth, and any other identifier by which you may be contacted online or offline (“personal information“).
• About your Internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• When you directly provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to any services we provide, or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses) and information contained therein, if you contact us.

Additionally, in connection with the Connector-to-Client functionality, we may also collect:

• Details of item lists created by Connectors and shared with Clients.
• Interaction or transaction data between Connectors and Clients.
• Any communication data between Connectors and Clients facilitated through the platform.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the Website.
• Information about your device and Internet connection, including your IP address, MAC address, operating system, and browser type.

The information we collect automatically is statistical data and does not intentionally include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Recognize you when you return to our Website.

Third-party Data Collection and Use

We may use third-party services to facilitate certain functionalities and services on our platform. These services currently include Klaviyo (for marketing and communication), Stripe (for payment processing), Shopify (for e-commerce functionalities), and Magefan (for customer support features). Each of these services has its own privacy policy that dictates how they handle user data. We are not responsible for how these third-party service provides collect or use your data.  We recommend reviewing their respective privacy policies for more detailed information:

• Klaviyo: Klaviyo Privacy Policy
• Stripe: Stripe Privacy Policy
• Shopify: Shopify Privacy Policy
• Magefan: Magefan Privacy Policy

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present and personalize our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To provide you with notices about your account.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To provide customer support.
• To allow you to participate in interactive features on our Website.
• To comply with applicable legal or regulatory requirements and our policies.
• To market, advertise, and provide the Website and our services.
• In any other way, we may describe when you provide the information.
• To fulfill any other purpose for which you provide it.
• For any other purpose with your consent.

We may also use your information to contact you about items, events, and opportunities that may be of interest to you. If you do not want us to use your information in this way, please respond to the email with a request to be taken off our email list.

Disclosure of Your Information

We will not disclose your personal information other than as described below.

We may disclose aggregated, anonymized, and/or non-identifying information about our users without restriction.

We may disclose personal information that we collect or that you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets or equity, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it. For example, if you give us an email address to use an “email a friend” feature, we will transmit the contents of that email and your email address to the recipients.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of In-Seam, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. The following mechanisms should help to provide you with control over your information:

• Tracking Technologies. Most browsers allow you to block, delete, or refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Please review the help pages of your browser or mobile device for assistance with changing your settings

Some of our service providers or plug-ins may use cookies or other methods to gather information regarding your use of the Site and may combine the information in these cookies with any Personal Information about you that they may have. The use of such tracking information by a third party depends on the privacy notice of that third party. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.

• Advertising. We may use third parties and/or service providers to provide interest-based advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including this Site) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites, and may be sent to you via email. 

We may use Google Ads to serve ads across various websites. Google uses Cookies to collect data about your visits to the Site to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.

• Analytics. We use analytics services, including Google Analytics, to assist us with analyzing our website traffic through cookies and similar technologies.  To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses information from sites or apps that use our services.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.
• Promotional Offers from the Company. If you do not wish to have your e-mail address/contact information used by the Company to promote investments or opportunities, you can opt-out by sending us an e-mail stating your request to ann@in-seam.com.
• Data Control and Deletion. If you wish to access, modify, or delete your personal information stored with us, please use the following link: CCPA Opt-Out.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We limit access to our servers to prevent your information from being viewed by any unauthorized parties.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password and/or username for access to certain parts of our Website, you are responsible for keeping this information confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we try to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Opt-Out

If you would like to opt out of sharing or the sales of your Personal Information, you may submit your opt-out request here: “DO NOT SELL OR SHARE MY PERSONAL INFORMATION.” We will process your request in accordance with our policies and applicable law.

Notice to Users from the European Economic Area (“EEA”) and Outside the United States

If you are visiting and using the Services from the European Economic Area (“EEA”) or otherwise outside of the United States, please be aware that you are sending information (including personal data) to the United States where our partner platform’s servers are located. Our staff operating outside the EEA may process this information. The information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how we store it. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your personal data will at all times continue to be governed by this Privacy Policy.

BY SUPPLYING YOUR PERSONAL INFORMATION TO US, YOU EXPRESSLY AGREE TO THE TRANSFER OF YOUR PERSONAL INFORMATION OUT OF THE EEA, AND TO THE PROCESSING OF YOUR INFORMATION IN THE U.S., SUBJECT TO THIS PRIVACY POLICY.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page, and we may do so in our sole discretion. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes. Unless otherwise indicated or required by law, any changes to this Privacy Policy will apply immediately upon posting. 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@in-seam.com or by mail using the details provided below:

In-Seam
[Re: Privacy Compliance Officer]
149 Quincy St, Brooklyn, NY 11216

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

If you would like to opt out of activity that may be considered a "sale" or "share," or "targeted advertising", please email support@in-seam.com